Cancellation policy
Licence subscription and cancellation policy
Our licences are sold as yearly subscriptions. This policy explains how they renew and how you can cancel.
How the subscription works
Each licence is a yearly subscription. Most products start with a 14-day free trial, and you pay nothing at checkout.
After the trial, the full yearly price is charged to the card you used. Your payment details are stored securely, and the subscription renews automatically each year until you cancel.
How to cancel
You can cancel at any time by signing in to your account on our store and going to Subscriptions.
Alternatively, email helpdesk@autify.co.uk with your order number, and we’ll cancel it for you.
Cancelling during the free trial
If you cancel before the trial ends, you won’t be charged. Your licence ends on the trial’s end date, and the module is paused 14 days later.
Cancelling after payment
Cancelling stops the next renewal. Your licence remains active for the rest of the year you’ve paid for, and you’ll continue to receive updates and support until then.
We don’t refund the unused part of a year. See our refund policy for more details.
When the licence ends
If you cancel, or a renewal isn’t paid, your licence ends on its end date. Updates and support stop then.
The module is paused 14 days later, so the payment option no longer appears at your checkout. Orders already placed aren’t affected: refunds and order updates continue to work.
To restore the module, buy the licence again from our store and enter the new licence key.
Failed payments
If a renewal payment fails, we retry it 1, 3 and 7 days later. If every retry fails, the subscription is cancelled and the licence ends on its end date.
Questions- Email helpdesk@autify.co.uk